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Help Center

FAQs

Ordering

How can I track my order status?

Why does my order status say ‘being processed’?

Can I pay in my own currency?

Can I still make changes to my order after I have placed it?

I placed an order, can I still change my payment method?

I had a discount code, but it was not applied to my order?

Why do I get an error message when entering my billing information?

Why did I not receive an order confirmation?

I only received part of my order?

How can I cancel my order?

How can I get more discounts?

Shipping

How much is shipping?

How long is shipping time?

Do you ship to PO boxes and APO addresses?

Can I still change the shipping address after placing my order?

Why has my tracking information not been updated?

Returns & Exchanges

What is your refund policy?

I returned some items. When will I receive my refund?

What if my order arrives incomplete, incorrect, damaged or defective?

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